TERMS AND CONDITIONS OF SALE
The offer and sale of products on our website (“www.CheckItalianArticlesOut.com”) are governed
by these General Terms and Conditions of Sale.
The products purchased on www.CheckItalianArticlesOut.com are sold by P&B Comunicazione
Srls, henceforth also “the seller”.
If you need further information go to the Customer Service area. You can find information about
orders and shipments, refunds and return of products purchased on
1. Our trade policy
The Seller offers for sale, on www.CheckItalianArticlesOut.com, the products and carries out its e-
commerce activity exclusively towards its end users who are “consumers”.
When we speak of “consumer” we refer to any natural person who acts on
www.CheckItalianArticlesOut.com for purposes not related to his commercial, entrepreneurial or
professional activity, possibly carried out. If you are not a “consumer”, we encourage you to
refrain from entering into commercial transactions through www.CheckItalianArticlesOut.com.
For any type of commercial purchase, please write to email@example.com
In consideration of its commercial policy, the Seller reserves the right not to process orders from
parties other than the “consumer” or in any case from orders that do not comply with its
These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of
purchase orders for products on www.CheckItalianArticlesOut.com between users of
www.CheckItalianArticlesOut.com and the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by
parties other than the Seller that are present on www.CheckItalianArticlesOut.com through links,
banners or other hypertext links. We advise you, before placing orders and purchasing products
and services from parties other than the Seller, to verify their conditions of sale, because the Seller
is not responsible for the provision of services by third parties other than the Seller or for the
conclusion of transactions of e-commerce between users of www.CheckItalianArticlesOut.com
and third parties.
2. How to conclude the contract with CIAO
To conclude the purchase contract for one or more products on
www.CheckItalianArticlesOut.com, you must complete the electronic order form and send it to
the Seller, electronically, following the relevant instructions.
Before proceeding with the purchase of the products, through the transmission of the order form,
you will be asked to carefully read the General Conditions of Sale and the Information on the right
of withdrawal, to print a copy through the print command and to memorize them or to reproduce
a copy for your personal use. We will also provide you with a summary of the commercial and
contractual conditions we offer for the purchase of the products, which contains a reference to
the General Sales Conditions and a summary of the information on the essential characteristics of
each product ordered with the relative price (including all applicable taxes or duties), the means of
payment that you can use to purchase each product, the delivery methods for the products
purchased, the procedures for handling complaints by the professional, the shipping and delivery
costs; as well as the references and the geographic and e-mail address of the Seller and the date
by which the Seller undertakes to deliver the goods. The Seller will also provide you with a
summary of the conditions and methods for the exercise of your right of withdrawal, as provided
for in articles 52 et seq. of the legislative decree 6 September 2005, n. 206 (the “Consumer Code”).
If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to
bear the cost of returning the products. In any case, remembering the existence of the legal
guarantee of conformity of the products, you will be provided with contact details of our after-
sales service and we will remind you, finally, of the possibility of using the independent
conciliation service and institutional, RisolviOnline, provided by the Chamber of Arbitration of the
Milan Chamber of Commerce.
2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we
will provide you with summary information about the essential characteristics of each product
ordered, the price (including all applicable taxes or duties) and shipping costs ( including any
additional costs incurred by you for having chosen a different and / or faster shipping type and
delivery than the standard one). The contract is concluded when the Seller receives, via computer,
your order form, after verifying the correctness of the data relating to your order.
The order form will be filed in our database for the period of time necessary to process the orders
and in any case in accordance with the law. You will receive your order form by e-mail at the time
When proceeding with the transmission of the order form you will be informed that this
forwarding implies the obligation to pay the indicated price. Before submitting the order form, you
will also be asked to identify and correct any data entry errors.
The language available to conclude the contract with the Seller is English.
Once the contract is concluded, CIAO will take charge of your purchase order.
The Seller may not process your purchase orders which do not provide sufficient guarantees of
solvency or which are incomplete or incorrect or in the event of unavailability of the products.
In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller
has not carried out your purchase order specifying the reasons.
If the products, presented on www.CheckItalianArticlesOut.com, are no longer available or for sale
at the time of your last access to the site or the sending of the order form, it will be the Seller’s
responsibility to inform you promptly and in any case within thirty (30) days from the day
following the day on which you have sent your order to the Seller, the unavailability of the
ordered products. In the event that the order form is submitted and the price has been paid, the
Seller will reimburse, without undue delay, what you have already anticipated and the contract
will be terminated between the parties.
With the electronic transmission of the order form, you unconditionally accept and undertake to
observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with any
of the terms in the General Sales Conditions, please do not submit the order form for the purchase
of products on www.CheckItalianArticlesOut.com.
By submitting the order form, you confirm that you know and accept the General Conditions of
Sale and the additional information contained in www.CheckItalianArticlesOut.com, also referred
Information on the right of withdrawal.
Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order,
containing the General Conditions of Sale and the summary document on the Right of Withdrawal
and therefore, all the information already contained in the summary of the commercial conditions
and contracts displayed before proceeding with the purchase.
We remind you that the product you purchase is intended exclusively for the country in which you
place your order; therefore, if you decide to place the product in a different country, you are
responsible for entering it and are required to follow the applicable regulations and restrictions
both for export from the country where you purchased the item and for importation into the
country in which you intend to take it. CIAO disclaims any responsibility in this regard.
3. Guarantees and indication of product prices
On www.CheckItalianArticlesOut.com are offered for sale exclusively luxury brand products of
entirely Italian origin. These products are purchased directly from the Seller at fashion houses and
producers located in the Italian territory who undertake to use exclusively raw materials from
Italy, the design and manufacture of the products is entirely made in Italy.
The Seller does not sell used, irregular or inferior quality products to the corresponding standards
offered on the market, the producers are selected based on their rigorous quality standards.
The essential characteristics of the products are presented on www.CheckItalianArticlesOut.com
within each product page. However, the images and colors of the products offered for sale on
www.CheckItalianArticlesOut.com may not correspond to the real ones due to the Internet
browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the
relevant order form.
All products are provided with an identification tag attached with a disposable seal. We ask you
not to remove the tag and its seal from the purchased products, of which they are an integral part.
According to the art. 57, paragraph II, of the Consumer Code, you will be responsible for the
decrease in the value of the products purchased on www.CheckItalianArticlesOut.com consequent
to a use of the products other than that necessary to ascertain their nature, characteristics and
functioning. Therefore, the Seller, in case of exercising your right of withdrawal, has the right not
to accept the return or not to reimburse in full the sums paid for the purchase, in relation to those
products that are not provided with the relative tag or that have been altered in their essential
and qualitative characteristics or that have been damaged, as better explained in paragraph 8.10.
All products sold by the Seller are covered by the legal guarantee of twenty-four (24) months for
lack of conformity, in accordance with the applicable law. The lack of conformity of the product
must be communicated to the Seller within two (2) months of its discovery. The lack of conformity
can be communicated to the Seller by contacting Customer Service. In case of lack of conformity
you have the right to request the repair or replacement of the product. In the event that the
aforementioned remedies are not possible or are excessively burdensome, you will be entitled to
a reduction in the price paid or to the termination of the sales contract, pursuant to art. 130 of the
To pay the price of the products and the related shipping and delivery costs, you can follow one of
the methods indicated on the order form. In no case will you be charged more than those actually
incurred by the Seller, in relation to the payment instrument you have chosen.
In case of payment by credit card, the financial information (for example, the number of the credit
/ debit card or the date of its expiry) will be forwarded, through encrypted protocol, to Banco BPM
or STRIPE, which provides the relative services of electronic payment at a distance, without third
parties having access to them in any way. Furthermore, such information will never be used by the
Seller except to complete the procedures relating to your purchase and to issue the related
refunds in the event of any return of the products, following the exercise of your right of
withdrawal, or if it becomes necessary Prevent or report the fraud commission to the police force
on www.CheckItalianArticlesOut.com. The price for the purchase of the products and the shipping
and delivery costs, as indicated on the order form, will be charged to your current account at the
time of purchase of the chosen product.
5. Value vouchers
Value vouchers are personalized codes, which allow you to take advantage of a discount on
purchases made on WWW.CHECKITALIANARTICLESOUT.COM.
The box for entering the code is displayed in the checkout window
Limitations on the use of value vouchers: vouchers have a duration of 6 months from issue, and
are strictly personal and non-transferable.
In the event that you wish to exercise the right of withdrawal provided by the art. 52 of the
Consumer Code and return an item on which you have applied the value voucher, you will need to
follow the standard return procedure which can be consulted in the Returns section. Once your
return has been accepted, the relevant code will be reactivated with its original value. The
expense difference you incurred for the purchase of the item will be credited back to you in the
manner and terms provided for the normal refund procedure.
6. Shipment and delivery of products
To find out the specific shipping and delivery methods for the products, go to the Shipping section,
in the Customer Service area. Please pay attention to what is reported in this section because the
indications contained therein form an integral and essential part of these General Terms and
Conditions of Sale and, therefore, they are considered to be fully known and accepted at the time
of transmission of the order form.
7. Customer support
You can request any information through our support services at the address
It is possible to use Social channels to communicate with CIAO and request information.
The pages are open to everyone’s comments as long as they respect the standards of the
community they belong to and the following rules:
(i) Comments must be consistent and relevant: we reserve the right to remove those not related
to individual discussions, those concerning activities of external sites and sales promotions not
authorized by P&B Comunicazione Srls.
(ii) We will delete the comments of all those who use a language in violation of the rules of good
manners, scurrilous and aimed at damaging the reputation of those who manage or moderate the
CIAO page or other users, and offensive comments will not be tolerated by ethnic minorities ,
political, religious or other.
(iii) No conduct will be allowed in violation of copyright and / or registered trademarks will be
used without prior authorization.
We therefore remind you that illegal activities aimed at defaming or threatening, spreading
personal data of third parties without being authorized will not be tolerated. In this case, we will
contact the competent authorities.
If we consider it appropriate, we will report the content in question to Facebook and Twitter.
Furthermore, after repeated harmful behaviour of this policy, the responsible user may be
We also ask you not to share any information regarding, directly or indirectly, your purchase
orders on our websites or, even less, no information concerning your personal data.
For requests regarding assistance, contact us via private message.
Otherwise, we will invite you to continue the conversation in private, thus offering you direct and
confidential access to our Customer Service which reserves the right not to respond in public.
8. Right of withdrawal pursuant to articles 52 et seq. of the Consumer Code
According to the art. 52 of the Consumer Code, you have the right to withdraw from the contract
concluded with the Seller, without any penalty and without specifying the reason, within fourteen
(14) days, starting from the day of receipt of the products purchased on
www.CheckItalianArticlesOut.com. In some specific cases, duly reported in the Right of
Withdrawal section, it will be possible to change the chosen item with another.
To withdraw from the contract you can use, in accordance with art. 54 of the Consumer Code: i)
use of the return form (in accordance with the standard form pursuant to art. 49, paragraph 4 of
the Consumer Code) to be completed and sent via email to the address
Once the appropriate form has been received by e-mail, the Seller will send you confirmation by e-
mail of receipt of the request for withdrawal.
If, on the other hand, you choose to send another declaration of withdrawal, the burden of
proving the correct and timely exercise of the right of withdrawal will fall on you.
Once the withdrawal from the contract has been exercised, you will have to return the products to
the Seller by delivering them to the courier for shipment within fourteen (14) days from when you
notified the Seller of your decision to withdraw from the contract.
The only expenses at your expense are those of returning the purchased products, unless the
Seller has expressly exempted you from such expenses at the time of purchase and the further
condition that you use the forwarding agent indicated by the Seller in the Return Form.
However, by using the courier indicated by the Seller in the Return Form, you will not have to pay
the costs of returning the purchased products yourself. The payment of the costs of returning the
purchased products will be made, on your behalf, directly by the Seller, who will therefore free
you from any obligation to pay to the shipper. The Seller, for the payment of the return, will
withhold a lump sum from the refund equal to the standard shipping cost of the products
purchased. Furthermore, from the time of delivery of the purchased products to the shipping
agent indicated by the Seller in the Return Form, the Seller exempts you from any liability in the
event of loss or damage to the products during transport.
The Right of Withdrawal – in addition to compliance with the terms and conditions set out in
articles 52 et seq. of the Consumer Code, described in paragraphs 8.1, 8.2, 8.3 and 8.4 – is
considered exercised correctly if the following conditions are also fully observed:
a. the Return Form sent directly by email to the address firstname.lastname@example.org
must be correctly filled in and sent to the Seller within fourteen (14) days of receipt of the
b. the products must not have been used, worn, washed;
c. the identification tag must still be attached to the products with the disposable seal, which is an
integral part of the goods;
d. the products must be returned in their original packaging (in the case of products with a closed
box, the packaging must be sealed as originally; if you want to return a kit, you must return all the
items that compose it);
is. returned products must be delivered to the shipper within fourteen (14) days from when you
notified the Seller of your decision to withdraw from the contract;
f. the products must not be damaged.
If the Right of Withdrawal is exercised in accordance with the methods and terms indicated in this
paragraph 8, the Seller shall reimburse any sums already collected for the purchase of the
products according to the methods and terms provided.
The sums will be reimbursed to you in the shortest possible time and, in any case, within fourteen
(14) days from the date on which the Seller returned in possession of the goods sold, was able to
verify the conditions.
The reimbursement procedures will be activated, once the correct execution of the above terms
and conditions has been verified, as indicated in paragraph 9.
If the procedures and terms for the exercise of your right of withdrawal, as per letters a), e) and f)
of the previous paragraph 7 are not respected, you will not be entitled to reimbursement of the
sums already paid to the Seller. Within 14 days of sending the e-mail with which you will be
notified of the non-acceptance of the return, you can choose to get back, at your expense, the
products in the state in which they were returned to the Seller, notifying the Seller, according to
the modalities that will be communicated to you. Otherwise, the Seller may retain the products, in
addition to the sums already paid for their purchase.
If the conditions set out in letters b), c) and d) of the previous paragraph 7 are not respected, you
will not be entitled to the full reimbursement of the sums already paid to the Seller. In fact, you
will be responsible for the decrease in value of the returned products, resulting from a different
use than the one needed in order to allow you to ascertain the nature, characteristics and
functioning of the products themselves. In this case, a percentage of between 10 and 90 percent
of the sums paid by you to the Seller for the purchase of returned products will be deducted from
the reimbursement, according to what will be specifically communicated to you by e-mail by the
Within 14 days from the sending of the e-mail with which the sum deducted from the refund will
be communicated, you can choose to get back, at your expense, the products in the state in which
they were returned to the Seller, notifying the Seller, according to the modalities that will be
communicated to you. Otherwise, the Seller may retain the products and an amount
corresponding to the percentage deducted from the refund.
9. Refund times and methods
After returning the products, the Seller will make the necessary checks relating to their
compliance with the conditions and terms indicated in paragraph 8. In the event that the checks
are successfully concluded, the Seller will send you the relative confirmation by e-mail of the
acceptance of the returned products and provide for the reimbursement. In the event that the
checks are not completed successfully, the Seller will notify you via e-mail of the existence of a
decrease in the value of the returned products, deriving from your failure to comply with the
conditions referred to in letters b) c) and d) of the previous paragraph 8.3. At the same time the
Seller will also inform you of the amount that will be deducted from the amounts you paid for the
purchase of the returned products and to make the partial refund; without prejudice,
alternatively, to the possibility of regaining, at your expense, the products in the state in which
they were returned to the Seller, in accordance with the provisions of paragraph 8.10 above.
Whatever method of payment you use, the full or partial reimbursement is activated by the Seller
pursuant to Article 56, paragraph I of the Consumer Code, in the shortest possible time and in any
case within fourteen (14) days from the date in which the Seller has returned to possession of the
goods and in any case subject to verification of the correct execution of your right of withdrawal
and verification of the returned products.
The Seller makes the refund using the same means of payment as you used to purchase the
returned products, unless you have expressly agreed with the Seller to use a different means of
payment and on condition that you do not incur any costs further as a result of the repayment. If
there is no correspondence between the recipient of the products indicated in the order form and
those who have paid the sums due for their purchase, the reimbursement of the sums, in case of
exercise of the right of withdrawal, will be executed by the Seller, in in any case, against the
person who made the payment.
The Seller indicates which courier to return the products the DHL courier, using the pre-printed
adhesive label attached to the package containing the products, you can return the products to
the Seller, without paying the necessary expenses. According to the methods and terms provided
for the exercise of the right of withdrawal, this method allows the Seller to directly pay, on your
behalf, the costs of returning the purchased products, freeing you from any obligation to pay to
the shipper. The Seller, for the payment of the return, will withhold a lump sum from the refund
equal to the standard shipping cost of the products purchased. This method also makes it possible
to check, at any time, where each package is, freeing you from any liability in the event of loss or
damage to the products during transport.
You can get information on how we treat your personal information by accessing the Privacy
12. Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by the Consumer
Code, Chapter I “of consumer rights in contracts”, with specific reference to the legislation on
distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning
In the event of disputes between the Seller and each end user arising from the General Conditions
of Sale, the Seller guarantees, as of now, pursuant to art. 14 of Regulation 524/2013, the full
adhesion and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent
and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of
Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and
competent conciliator, in a friendly and secure way, on the Internet. For more information on
RisolviOnline regulations or to send a conciliation request, go to risolvionline.com
We also inform that the European Commission provides a platform for the alternative extra-
judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr
13. Modification and updating
The General Conditions of Sale are amended from time to time also in consideration of possible
regulatory changes. The new General Terms and Conditions of Sale will be effective from the date
of publication on www.CheckItalianArticlesOut.com.